Managing Customer Expectations for Managers.
(eVideo)
Author
Contributors
Published
Carpenteria, CA linkedin.com, 2016.
Status
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Format
eVideo
Language
English
Notes
General Note
7/14/201612:00:00AM
Participants/Performers
Presenter: Jeff Toister
Description
Learn to identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.
Description
Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers. Customer service expert Jeff Toister helps managers identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable. He explains how to perform a marketing and communication audit to find out whether your company's messaging matches what it is delivering. Then learn how to use data (such as surveys and product returns) to identify areas where service is routinely falling short. Last, he helps you uncover opportunities to reinforce appropriate expectations with customers, including response time expectations for various service channels (phone, email, and social media).
System Details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Citations
APA Citation, 7th Edition (style guide)
Toister, J. (2016). Managing Customer Expectations for Managers . linkedin.com.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Toister, Jeff. 2016. Managing Customer Expectations for Managers. linkedin.com.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Toister, Jeff. Managing Customer Expectations for Managers linkedin.com, 2016.
MLA Citation, 9th Edition (style guide)Toister, Jeff. Managing Customer Expectations for Managers linkedin.com, 2016.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
764a0e66-7855-36cc-8acb-2921681453a9-eng
Grouping Information
| Grouped Work ID | 764a0e66-7855-36cc-8acb-2921681453a9-eng |
|---|---|
| Full title | managing customer expectations for managers |
| Author | toister jeff |
| Grouping Category | movie |
| Last Update | 2024-04-23 13:13:49PM |
| Last Indexed | 2024-04-23 13:18:02PM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | Aug 5, 2023 |
| Last Used | Aug 5, 2023 |
Marc Record
| First Detected | Nov 10, 2021 06:46:03 AM |
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| Last File Modification Time | Apr 23, 2024 01:18:02 PM |
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