Customer Service: Creating Customer Value.
(eVideo)
Author
Contributors
Published
Carpenteria, CA linkedin.com, 2021.
Status
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Format
eVideo
Language
English
Notes
General Note
10/18/202112:00:00AM
Participants/Performers
Presenter: Noah Fleming
Description
Learn how to define, create, and measure customer value.
Description
If you are a customer service manager or a sales manager, you know how important it is to identify a customer’s value to your company. But how do you assign the value? How do you determine what is most valuable to your company? In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value. He goes over a number of simple ways to create customer value and ways to measure customer value. Then Noah dives into the value narrative, covering steps like understanding value over price, reviewing your company messaging, and reshaping your value narrative. He finishes up with some advanced tips, such as proactively extracting customer value, considering current value vs. future value, and sorting from low value to high value.
System Details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Citations
APA Citation, 7th Edition (style guide)
Fleming, N. (2021). Customer Service: Creating Customer Value . linkedin.com.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Fleming, Noah. 2021. Customer Service: Creating Customer Value. linkedin.com.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Fleming, Noah. Customer Service: Creating Customer Value linkedin.com, 2021.
MLA Citation, 9th Edition (style guide)Fleming, Noah. Customer Service: Creating Customer Value linkedin.com, 2021.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
75709476-1bb3-ff50-722d-025309266746-eng
Grouping Information
Grouped Work ID | 75709476-1bb3-ff50-722d-025309266746-eng |
---|---|
Full title | customer service creating customer value |
Author | fleming noah |
Grouping Category | movie |
Last Update | 2024-03-29 16:39:36PM |
Last Indexed | 2024-04-17 02:22:34AM |
Book Cover Information
Image Source | sideload |
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First Loaded | Jan 31, 2024 |
Last Used | Apr 10, 2024 |
Marc Record
First Detected | Nov 10, 2021 06:45:08 AM |
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Last File Modification Time | Mar 29, 2024 04:40:53 PM |
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