Arcadia Public Library

"Former Secret Service agent and star of Bravo's Spy Games Evy Poumpouras shares lessons learned from protecting presidents, as well insights and skills from the oldest and most elite security force in the world to help you prepare for stressful situations, instantly read people, influence how you are perceived, and live a more fearless life"--

Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence. In this program he reveals what lies at the heart of his findings: the six principles of influence that form the basis of effective, persuasive appeals. These principles - reciprocation, scarcity, authority, commitment,...

"You were born influential. But then you were taught to suppress that power, to follow the rules, to wait your turn, to not make waves. Award-winning Yale professor Zoe Chance will show you how to rediscover the superpower that brings great ideas to life"--Amazon

"From the bestselling author of Drive and A Whole New Mind comes an exploration of the power of selling, which each of us does every day--whether we know it or not. According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. More than fifteen million people earn their keep by convincing someone else to make a purchase. But dig deeper and a startling truth emerges: Yes, one in nine Americans works in sales--but so do the...

"We all need emotional blinders: the etiquette that keeps society smoothly moving depends on it. But when you absolutely must rely on another person, you have to be able to assess them objectively. RED FLAGS shares simple strategies anyone can use to spot deceptive or downright dangerous people who use ingratiation and social convention to draw in and lull victims. Readers will learn how even the most skeptical of us use rose-colored lenses on those...

Dale Carnegie's How to Win Friends and Influence People was first published in 1936, decades before cell phones, email and social networking changed the way we interact with each other. While technology may have changed, Carnegie's lessons on communication and leadership remain just as relevant now as they ever were. Now for the first time, these powerful lessons are given a face-lift and made to apply directly in the fast, computer-driven age that...

As work increasingly cuts across boundaries, it's necessary for you to influence people at all levels of your organisation in order to get your job done. Whether it's your boss (or your boss's boss!), peers or direct reports, Carole Robin describes how to use the law of reciprocity and the theory of exchange to create the currencies that matter to potential allies and create win/win solutions. Dr. Robin explains how the effective use of in uence helps...

"What's the secret to being indispensable--being a true go-to person--in today's workplace? With new technology, flatter organizations, far-flung virtual teams, and constant change, getting things done at work is tougher and more complex than ever. We're in the midst of a collaboration revolution--but sometimes it feels more like a meltdown. Managers and executives are trying harder than ever to keep up and stay effective, relying on cross-functional...