Catalog Search Results
Author
Series
Publisher
McGraw-Hill
Pub. Date
c2011
Language
English
Description
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Publisher
Kanopy Streaming
Pub. Date
2015.
Language
Italiano
Description
A Five Star Life is the sophisticated story of one woman's quest for personal and professional fulfillment set against some of the most stunning cities and opulent hotels of the world. Stylish and independent, Irene (Margherita Buy) is a single career woman in her forties with a job to die for. As a luxury hotel critic, she checks into the world's finest establishments incognito to assess their standards, meticulously judging every detail from the...
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer service, Materials and programs, Communication, The workplace, and Training. 3 Stars ~ "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing...
Author
Publisher
Harper Business
Pub. Date
c2010
Language
English
Description
"From the CEO and founder of a top Silicon Valley-based consulting firm, a powerful new book that challenges businesses to reconceive their approaches to time and technology--and win an unprecedented share of their customers' time, attention, and money"--Provided by publisher.
Author
Publisher
Yale University Press
Pub. Date
c2011
Language
English
Description
"The Internet is often hyped as a means to enhanced consumer power: a hypercustomized media world where individuals exercise unprecedented control over what they see and do. That is the scenario media guru Nicholas Negroponte predicted in the 1990s, with his hypothetical online newspaper The Daily Me - and it is one we experience now in daily ways. But, as media expert Joseph Turow shows, the customized media environment we inhabit today reflects...
Publisher
Library Video Network
Pub. Date
2013.
Language
English
Description
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and the Darien Public Library. In the Netherlands, the DOK Library uses creative thinking, multimedia displays, marketing...
Author
Series
How-to-do-it manuals for libraries volume no. 177
Publisher
Neal-Schuman Publishers Inc
Pub. Date
[2011], ©2011
Language
English
Description
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behavior.
Series
Publisher
Gale
Pub. Date
2004.
Language
English
Description
Collection of actual business plans from businesses in the manufacturing, retail and service industries, with company names and addresses changed. Includes: business plan template, fictional business plans, listing of organizations, agencies, and consultants; a glossary; and an updated bibliography. Aimed at entrepreneurs seeking funding for small businesses in North America.
Author
Series
Xiao shou gu wen jin dian volume 103
Publisher
Shi mao chu ban you xian gong si
Pub. Date
2019
Language
中文(繁體)
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